Legal
Refund Policy
The first 50 Early Release purchases are final and are not eligible for a voluntary refund.
1. Early Release purchases
The first 50 Early Release purchases are final and are not eligible for the voluntary 30-day money-back guarantee. Customers should register only if they are certain they want an account during Early Release. This rule does not limit consumer rights that cannot legally be excluded.
2. Complimentary year and later renewals
The complimentary second year has no payment to refund. Later renewal payments are not refundable except for duplicate or incorrect charges or where a refund is required by law. Customers can cancel before the next paid renewal date from the account dashboard.
3. Duplicate or incorrect charges
Duplicate charges or billing errors will be investigated and corrected. Customers should provide the account email, charge date and non-sensitive transaction reference.
4. Abuse and chargebacks
Refund requests may be denied where permitted by law if the account was used for abuse, fraud or material violation of the Terms. This does not limit mandatory consumer rights.
5. Processing
Approved refunds will be returned through Stripe to the original payment method. Bank processing times may vary. Never send complete card details by email.
6. Contact
Refund requests may be directed to billing@privateaccess.space.